WDRSC Water Damage Restoration LLC ("WDRSC," "we," "our," or "us") operates the website located at wdrsc.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information when you interact with our website or contact us:
- Contact information — name, phone number, email address, and property address when you call, submit a form, or request a quote.
- Service information — details about your water damage situation that you share with us voluntarily so we can dispatch appropriately.
- Usage data — browser type, IP address, pages visited, time spent on pages, and referring URLs collected automatically through standard web server logs.
- Cookies — small text files placed on your device to improve site functionality and measure site performance.
2. How We Use Your Information
We use the information we collect to:
- Respond to emergency service requests and dispatch technicians to your property.
- Communicate with you about your service, estimate, or claim.
- Improve our website content and user experience.
- Comply with legal and regulatory obligations in South Carolina.
- Send follow-up communications about completed work, if you have opted in.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Information Sharing
We may share your information in limited circumstances:
- Insurance companies — with your consent, we share documentation and communication with your homeowner's insurance carrier to facilitate your claim.
- Service subcontractors — vetted partners who assist with specific restoration tasks under our supervision and confidentiality obligations.
- Legal requirements — if required by law, court order, or government authority in South Carolina or the United States.
4. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking
Our website uses essential cookies for basic site functionality and analytics cookies to understand how visitors use our site. You may disable cookies in your browser settings; however, some site features may not function correctly if you do so. We do not use advertising or cross-site tracking cookies.
6. Third-Party Links
Our website may contain links to third-party websites, including Google Maps, review platforms, and insurance company portals. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
7. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
8. Your Rights (South Carolina)
South Carolina residents may request access to, correction of, or deletion of personal information we hold about them, subject to certain legal exceptions. To make such a request, contact us at the information below. We will respond within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- WDRSC Water Damage Restoration LLC
- 1847 Meeting Street Rd, Charleston, SC 29405
- Phone: (843) 638-2053
- Email: info@wdrsc.com