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Privacy Policy

Last updated: January 1, 2025

Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. How We Share Your Information
  4. Cookies and Tracking Technologies
  5. Data Security
  6. Your Rights and Choices
  7. Children's Privacy
  8. Third-Party Links
  9. Changes to This Policy
  10. Contact Us
This Privacy Policy describes how WDRSC Water Damage Restoration LLC ("WDRSC," "we," "our," or "us") collects, uses, and shares information about you when you use our website at wdrsc.com or contact us about our water damage restoration services in Charleston, SC and surrounding areas.

1. Information We Collect

Information You Provide Directly

When you contact WDRSC through our website, by phone, or by email, we may collect:

  • Your full name
  • Your phone number and email address
  • Your property address and service location
  • A description of the water damage situation you are experiencing
  • Insurance carrier information if you choose to provide it
  • Any other information you voluntarily include in your message or during a call

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

  • Your IP address and general geographic location
  • Browser type, version, and operating system
  • Pages visited on our website and time spent on each page
  • Referring website or search query that brought you to our site
  • Date and time of your visit
  • Device type (desktop, tablet, or mobile)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiry about water damage restoration services and dispatch a technician to your property
  • To schedule and coordinate restoration work at your location
  • To communicate with your insurance carrier and adjuster on your behalf, with your authorization
  • To prepare estimates, invoices, and damage documentation reports
  • To follow up on completed jobs and request feedback or reviews
  • To improve our website content and user experience based on aggregate usage data
  • To comply with our legal obligations as a licensed contractor in South Carolina
  • To contact you about future services that may be relevant to your property

We do not use your information for automated decision making, profiling, or any purpose that would be incompatible with the reason you provided it.

3. How We Share Your Information

WDRSC does not sell your personal information to third parties. We may share your information in the following limited circumstances:

With Your Insurance Carrier

If you authorize us to communicate with your insurance company or adjuster on your behalf, we will share the documentation, moisture logs, damage assessments, and related materials necessary to process your claim.

With Service Partners

In some situations, we may work with subcontractors or specialty vendors for specific aspects of a restoration job. We share only the information necessary for them to perform their work and require them to keep your information confidential.

For Legal Compliance

We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event that WDRSC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and a notice on this page before your information becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze how visitors use the site. Cookies are small text files stored on your device that allow websites to recognize your browser on return visits.

Types of Cookies We May Use

  • Essential cookies: Required for basic website functionality. These cannot be disabled without affecting how the site works.
  • Analytics cookies: Used to collect anonymous information about how visitors use our website, such as which pages are visited most often. We may use services like Google Analytics for this purpose.
  • Preference cookies: Remember settings and preferences you have chosen to improve your experience on return visits.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect some functionality of our website. Please refer to your browser's help documentation for instructions on managing cookies.

5. Data Security

We take reasonable technical and organizational measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. These measures include using secure communications protocols for data transmitted through our website and limiting access to personal information to staff members who need it to perform their jobs.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately at the information provided at the end of this policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may ask us to correct any inaccurate or incomplete information we have about you.
  • Deletion: You may request that we delete your personal information, subject to any legal retention obligations we may have as a licensed contractor.
  • Opt-out of marketing: If you have received any marketing communications from us and wish to stop, you may reply to any such communication with an opt-out request or contact us directly.

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within 30 days.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information promptly.

8. Third-Party Links

Our website may contain links to third-party websites such as review platforms, insurance company portals, or industry organization websites. This Privacy Policy applies only to our website and our services. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit through links on our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes to this policy constitutes your acceptance of those changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us by any of the following methods:

We take privacy inquiries seriously and will respond to your request within a reasonable time frame, and no later than 30 days from receipt.