How fast can WDRSC reach my home in Charleston SC? â–¾
We guarantee a 60-minute response time anywhere in the Charleston metro area, 24 hours a day, 7 days a week, including all holidays and major storm events. A live dispatcher answers your call and routes the nearest certified crew to your address right away.
Does homeowner's insurance cover water damage restoration? â–¾
Most standard homeowner policies in South Carolina cover sudden and accidental water damage, including burst pipes, appliance failures, and roof leaks. Storm surge and flooding from rising water typically require a separate NFIP flood insurance policy. WDRSC reviews your coverage with you before any work starts so there are no surprises on your bill.
How long does the full restoration process take? â–¾
Structural drying typically takes 3 to 5 days for most residential situations. Full restoration including drywall, flooring, and painting ranges from one week to several weeks depending on the scope of damage. We give you a realistic timeline on day one and update you throughout the job.
Should I call WDRSC or my insurance company first? â–¾
Call WDRSC first. We stop the damage from getting worse immediately, which protects both your property and your insurance claim. We document everything from the first minute on site. Then we help you file your claim and communicate with your adjuster directly.
Can I stay in my home during restoration? â–¾
It depends on the damage. Minor water intrusion in one room may allow you to stay comfortably in the rest of the home. Sewage contamination, major flooding, or situations involving your HVAC system typically require temporary relocation. Our technicians assess safety on arrival and give you an honest answer.
What is IICRC certification and why does it matter? â–¾
The IICRC is the Institute of Inspection, Cleaning and Restoration Certification, which sets the national standard for how water damage restoration is performed. Many insurance carriers require IICRC certified contractors to approve claims. Every WDRSC technician is fully IICRC certified in WRT, ASD, and FSRT.
What causes water damage in Charleston homes specifically? â–¾
Charleston's combination of tropical weather, high annual rainfall, coastal flooding zones, aging plumbing in historic neighborhoods, and low lying geography makes it one of the highest risk cities in the country for water damage. The most common causes we respond to are burst pipes in older homes, storm surge during hurricane season, roof leaks from tropical storms, crawl space flooding from heavy rain, and sewage backups.
Do you guarantee your restoration work? â–¾
Yes. All WDRSC restoration work is backed by our workmanship guarantee. We do not close out a job until your home's moisture readings meet IICRC drying standards and you are satisfied with the results. We also provide a complete documentation package at job close for your insurance records and any future real estate disclosure requirements.
Do you also handle commercial water damage? â–¾
Yes. WDRSC restores commercial properties across the Charleston metro including offices, restaurants, retail spaces, and multi unit buildings. We schedule around your business hours and work nights and weekends to minimize downtime.
I have been ignoring a slow leak. Is it too late? â–¾
It is not too late, but call us today rather than next week. Slow leaks cause hidden damage that compounds over time. Rot, weakened framing, and compromised insulation build up silently while the surface looks fine. Our thermal cameras find all hidden moisture without unnecessary demolition.